Switching between apps to retrieve information for the customer’s order history.Chats probably getting missed because a team member is not aware of which chat has been resolved and which hasn’t been resolved.Not having context while you’re chatting with a customer.The team having trouble coordinating who amongst them would respond to a customer.Team Members not knowing who is attending to which customer query.We dug deeper and here are some of the biggest worries troubling business teams who use WhatsApp today: Now, giving access to multiple teammates is just one of the many pressing issues. But this brings a lot of inconvenience to businesses that want to distribute their efforts in communicating with their customers as a team. Tools like WhatsApp, WeChat, Facebook Messenger were essentially built for one-on-one communication. But let’s dive in deeper into how that happens. In the simplest terms, a Shared Team Inbox allows the whole team to send, track and receive messages in one place. Dealing with an overwhelming amount of customer queries and messages on the business app is a sad reality for most of these businesses. Since its launch, more or less every business has a profile on the WhatsApp Business App. WhatsApp has become a solution for businesses both big and small, who want to unify their efforts in responding to customer questions, queries, or complaints on WhatsApp. If you’ve had a look at our previous articles on ultimate guide on WhatsApp Business API transformed communication for businesses across the world, you are probably aware of the power it holds by now. Have you been thinking about getting access to WhatsApp API for your business but are confused about how it can help your business? You’ve come to the right place! In this article, we’re going to be discussing how Shared Team Inbox - one amongst the many other top-notch features on interakt that can help you grow your business.